Hopefully, this page will answer your questions and maybe even help you get to know me a little better.
If you don't find what you're looking for, feel free to shoot an email to hi@ashleybrowncreativecom.
WHERE DO YOU LIKE TO GET BUSINESS CARDS AND PAPER GOODS PRINTED? I am a huge fan of Moo.com. Their customer service is by far the best of any other online printing service, and their speciality paper options are off-the-charts amazing. If you're in the Richmond, Virginia area, be sure to check out MinuteMan Press. They are super great to work with, beyond patient with paper snobs (like myself!) and crazy fast. We're always extremely happy with our service.
WHAT IS YOUR GO-TO DESIGN SOFTWARE? Adobe Illustrator, hands down. I've been working with Illustrator since my graphic design class during my junior year of high school. Adobe InDesign is also a favorite and really helpful if you're working on products/documents with multiple page numbers.
I'M A DESIGNER/BLOGGER. DO YOU HAVE ANY ADVICE ABOUT FREELANCING, BLOGGING OR HOW TO OPEN MY OWN SHOP? Helping other designers and entrepreneurs is one of my favorite things to do. I LOVE "talking shop"! In an effort to answer fellow creatives' questions more thoroughly and really be able to dig into their specific needs, I now offer one-on-one Coaching Sessions. Find more information on these sessions here. Also, be sure to have a look around my blog. I share a lot about my personal experiences and what I've learned so far. I hope you find it helpful!
THE ASHLEY BROWN STORE
DO YOU OFFER CUSTOM ORDERS? No, we do not offer custom prints at this time. Feel free to sign up for the mailing list on the homepage, and we'll keep you up to date on any new products and services.
DO YOU HAVE FRAME SUGGESTIONS FOR YOUR PRINTS? We're not able to give you personalized recommendations on which prints and/or frames work best for your space – it's definitely a matter of personal preference. (We suggest grabbing a stylish friend who's seen your space and asking their opinion.) However, our all-time favorite, go-to frame is this particular one from Target. It looks good in virtually any space and the larger mat really makes the artwork pop. (8x10 version here, 11x14 version here). If you're looking for a more customized option, be sure to check out Framebridge. (We love them!)
WHAT IF I WANT TO SEND A PRINT OR PRODUCT AS A GIFT? We do not include prices on our packing slips, so no worries if your purchase is being shipped as a gift. However, at this time, we don't offer gift wrapping or custom gift messages.
I ORDERED A PRINT AND A SHIRT, BUT I'VE ONLY RECEIVED THE PRINT...? Canvases, apparel, iPhone cases and tote bags are shipped separately from print orders. That being the case, your order may arrive in more than one package.
CAN YOU SHIP ONE ORDER TO TWO DIFFERENT ADDRESSES? Unfortunately, we cannot. If you'd like an order to go to two different addresses, please place two separate orders.
WHY HASN'T THE TRACKING NUMBER ON MY ORDER BEEN UPDATED? Our system sends the shipping confirmation when we print a label, not when the package is picked up by the USPS. Wait a day or two and check the tracking information again.
DO YOU SHIP INTERNATIONALLY? Yes, we do! The checkout process for international orders is the same as our domestic orders. Just allow extra processing time for your order to go through customs. Shipping times vary based on your international shipping address. Please note that possible import duties, taxes and other charges (which vary) are not included in the item price or shipping costs. These charges are the buyer’s responsibility.
WHERE IS MY ORDER? Generally, our processing time from the time you place your order is 4-7 business days, plus shipping time. The processing time varies per product, so check the product listing for specifics. If it has been more than two weeks since you placed your order, email us at email@example.com so we can check on it for you.
ODDS + ENDS
ARE YOU INTERESTED IN COLLABORATING WITH MY BUSINESS ON A SPONSORED BLOG POST OR PRODUCT DESIGN? As a business owner, blogger and designer, I'm always open to hearing about collaboration opportunities that speak to my design aesthetic, the readers of Ashley Brown Blog and my social media followers. If you're a brand or business and are interested in collaborating, drop me a line - I'd love to chat with you!
WHAT KIND OF CAMERA DO YOU USE? Photos in the store, on the blog and/or website are taken with a Canon 5d Mark III and a Canon 50mm f/1.2 lens - which is my favorite lens of all time. We also have taken photos with an everyday iPhone6 s here and there.
WHAT KIND OF DOG IS BENTLEY? Though he may very well resemble a kangaroo squirrel fox (yeah, we totally made that up), he is in fact a red sable Pomeranian. You can see him in action on Instagram via #thedogbentley. Yes, our dog has a hashtag :-P
DON'T YOU HAVE A HOUSE BLOG TOO? Yes! For 5+ years, Greg and I have blogged about renovating, decorating and living in our first house on our blog called 7th House on the Left. In this season of life, we don't have as much time to devote to the blog as we used to. However, you can still check out past projects and we do try to pop in every now and then with house projects and updates.